Refund and Return Policy – WERM
Effective Date: March 12, 2025
At WERM, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below for details on how to proceed.
1. Return Eligibility
We accept returns and exchanges within 30 days of receiving your order. Items must be:
✅ Unworn, unwashed, and in original condition
✅ With all tags attached and in original packaging
Non-returnable items:
❌ Clearance or sale items
❌ Gift cards
❌ Personal items (e.g., underwear, swimwear) for hygiene reasons
2. How to Initiate a Return or Exchange
To start a return or exchange:
- Contact Us – Email info@werm.xyz or call +1 307-621-0431 with your order number and reason for return.
- Return Instructions – Our team will provide the return address and guidelines. Please ship your return within 7 days of receiving instructions.
3. Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
✅ Approved refunds – Processed to your original payment method within 7-10 business days.
✅ Refund delays? – Contact your bank or payment provider, as processing times may vary. If issues persist, reach out to us.
4. Exchanges
Need a different size or color? Let us know when you request your return.
✅ Once the original item is received, we will process and ship the exchange.
✅ If the requested item is unavailable, we will offer store credit or a refund.
5. Damaged or Defective Products
If you receive a damaged or defective item:
🚨 Contact us within 48 hours of delivery.
📸 Provide clear photos of the issue.
🔄 We will arrange a replacement or full refund at no extra cost.
6. Return Shipping Costs
🚚 Customers are responsible for return shipping costs unless:
- The item is damaged or defective
- There was an error on our part
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Contact Us
For any questions or assistance, contact our customer service team:
📧 Email: info@werm.xyz
📞 Phone: +1 307-621-0431
Thank you for shopping with WERM – Your satisfaction is our priority!